Refund policy

Returns & Refunds

We want you to feel good about what you order. If something isn’t right, please reach out and we’ll do our best to make it right.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unworn, unwashed, and in its original condition with any original tags or packaging.

Please contact us before sending anything back so we can provide return instructions. Items returned without contacting us first may not be eligible for a refund.

Wrong Size or Changed Your Mind

We know shopping for clothing online can be tricky. If the size, color, or style you chose doesn’t work for you, you may request a return within 30 days of delivery.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We strongly recommend checking the size guide on each product before ordering, as sizing may vary between styles.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Include your order number and photos showing the issue. Once verified, we’ll arrange an appropriate replacement or refund at no additional cost to you.

Refunds

Once an approved return has been received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges, if applicable, are not refundable unless the order arrived damaged, defective, or incorrect.

Cancellations

Orders begin processing quickly, so we cannot guarantee that an order can be changed or canceled after it has been placed.

If you need to make a change, contact us as soon as possible and we’ll see what we can do.

Final Sale Items

Items specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Questions?

If you have a problem with your order, please contact us. We’d much rather have the opportunity to help than leave you unhappy with your purchase.

Please contact us at
shopjj1069@hotmail.com